1. Introduction

Visionation, LLC ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites, demonstration sites, subdomains, and applications, or otherwise interact with our Services. By using the Services, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide, such as your name, email address, phone number, company name, billing information, and any content or details you submit through forms, project intake questionnaires, or communications.

2.2 Information Collected Automatically

When you access the Services, we may automatically collect device and usage data, including IP address, browser type, operating system, referring URLs, pages viewed, and timestamps, through cookies, log files, and similar technologies.

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, remember preferences, and analyze traffic. You can control cookies through your browser settings, though disabling them may affect functionality.

3. How We Use Information

We use the information we collect to:

Provide, operate, maintain, and improve the Services;
Communicate with you, respond to inquiries, and provide customer support;
Process transactions and send related information such as invoices and confirmations;
Analyze usage and trends to enhance user experience;
Detect, prevent, and address fraud, security issues, and technical problems; and
Comply with legal obligations and enforce our agreements.

4. How We Share Information

We do not sell your personal information. We may share information with:

Service providers and subprocessors who perform functions on our behalf (e.g., hosting, payment processing, analytics), bound by confidentiality obligations;
Professional advisors such as lawyers and accountants;
Authorities or third parties when required by law, subpoena, or to protect our rights, safety, or property; and
A successor entity in connection with a merger, acquisition, or sale of assets.

No mobile information, phone number, or SMS/text-messaging consent will be shared with third parties or affiliates for marketing or promotional purposes.

4A. Text Messaging (SMS)

If you provide your mobile number and separately opt in, we may send text messages for customer care, appointment reminders, project and billing notifications, and — with a separate marketing opt-in — promotional messages. Consent is never a condition of purchase, and our consent checkbox is optional and never pre-checked. Message frequency varies; message and data rates may apply. Reply STOP to cancel or HELP for help. Mobile opt-in data and consent records are never sold, rented, or shared with third parties or affiliates for marketing purposes, and are disclosed only to the subprocessors that operate our messaging platform on our behalf. Full details are in our SMS Terms & Text Messaging Policy.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements, after which we securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information, to opt out of certain processing, and to data portability. To exercise these rights, contact us using the details below. We will respond consistent with applicable law.

7.1 Florida and U.S. Residents

Residents of certain U.S. states may have specific rights regarding their personal information under applicable state privacy laws. We honor verifiable requests to the extent required by law and will not discriminate against you for exercising your rights.

7.2 International Users

If you access the Services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States.

8. Children's Privacy

The Services are not directed to children under 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal information from them. If we learn we have collected such information, we will delete it.

9. Third-Party Links

The Services may link to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated effective date, and material changes may be communicated through additional notice.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, contact: info@visionationllc.com, Visionation, LLC, 7512 Dr Phillips Blvd, Suite 50-937, Orlando, FL 32819.